Privacy Policy

1. Introduction

JEM Consulting Solutions ("we," "us," or "our") is a veteran-owned small business headquartered in Jefferson, Georgia. We provide IT services, SEO, website design, AI call screening, and business management solutions to small businesses.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with our communications. We respect your privacy and are committed to protecting your personal data.

2. Information We Collect

2.1 Information You Provide

We may collect information that you voluntarily provide when you:

• Contact us through our website forms, email, or phone
• Request a free audit or consultation
• Subscribe to our newsletters or marketing communications
• Sign up for our services
• Engage with us on social media or third-party platforms

This may include your name, business name, email address, phone number, website URL, and any message content you share with us.

2.2 Information Collected Automatically

When you visit our website, we may automatically collect:

• Device and browser information (type, version, language preferences)
• Usage data (pages visited, time spent, referring URLs)
• IP address and approximate geographic location
• Cookies and similar technologies for analytics and functionality

2.3 SMS and Phone Communications

For clients using our AI call screening services (Spam Shield, Smart Screen, After-Hours Answer) or who have opted into SMS communications, we may collect and process:

• Phone numbers for inbound and outbound call/SMS routing
• Call metadata (timestamp, duration, call status)
• Transcript summaries generated by our AI systems for call screening purposes
• SMS message content for campaigns you have opted into

We do not sell or share this data with third parties for marketing purposes. Call and SMS data is used solely for providing the services you engaged us for.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Providing services — operating AI call screening, SEO, and website services
• Communication — responding to inquiries, sending service updates, scheduling
• Marketing — sending newsletters, promotional offers, and campaign messages (with your consent)
• Analytics — analyzing website traffic and user behavior to improve our services
• Legal compliance — fulfilling legal obligations and protecting our rights
• Client support — troubleshooting, technical support, and service optimization

4. SMS Marketing Campaigns

If you opt into our SMS marketing campaigns, the following terms apply:

• Opt-in: You must explicitly consent to receive SMS messages from us.
• Frequency: Message frequency varies but is typically no more than 4-8 messages per month.
• Content: Messages may include service updates, promotional offers, and business tips.
• Opt-out: You may unsubscribe at any time by replying "STOP" to any SMS message. For help, reply "HELP."
• Carriers: We are not liable for delayed or undelivered messages.
• No sharing: Your phone number will not be sold, rented, or shared with third parties for marketing purposes.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to track activity on our site and store certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.

We use the following types of cookies:

• Essential cookies — necessary for the website to function properly
• Analytics cookies — help us understand how visitors interact with our website (e.g., Google Analytics)
• Functional cookies — remember your preferences and settings

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. If you do not accept cookies, some portions of the site may not function properly.

6. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to others. We may share information in the following limited circumstances:

• Service providers — trusted third parties who assist us in operating our business (e.g., telecommunications providers like Telnyx, analytics platforms, hosting providers). These parties are contractually obligated to protect your data.
• Legal requirements — when required by law, court order, or government regulation
• Business transfer — in connection with a merger, acquisition, or sale of assets
• Consent — with your explicit permission

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission (SSL/TLS), access controls, and regular security reviews.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee absolute security.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specifically:

• Client records: Retained for the duration of the client relationship plus 3 years
• Marketing data: Retained until you opt out or 2 years of inactivity
• Call/SMS logs: Retained for 90 days for service quality purposes, then deleted
• Website analytics: Aggregated and anonymized; raw data retained for 26 months

9. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access — request a copy of the personal data we hold about you
• Correction — request that we correct inaccurate or incomplete information
• Deletion — request that we delete your personal data (subject to legal exceptions)
• Opt-out — unsubscribe from marketing communications at any time
• Data portability — request your data in a structured, machine-readable format
• Withdraw consent — withdraw consent for data processing at any time

To exercise any of these rights, contact us at [email protected].

10. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us so we can delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. For significant changes, we may provide additional notice via email or SMS.

13. Contact Us

If you have questions about this Privacy Policy, please contact us: